Sustaining Safety at Steelscape

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Sustaining safety at Steelscape-Kalama does not happen by accident. It’s achieved by understanding that safety is a long term investment which needs to be integrated within all aspects of the business. All Steelscape employees recognize safety is not just a part of conducting business; it is our business. Steelscape is 100% committed to continually improving safety performance with an ultimate goal of “Zero Harm, and the path to “Zero Harm” starts with three primary components: leadership, employee engagement, and a robust operating system.
___ When the Kalama plant was commissioned in 1996, the plant had state of the art equipment and the main focus was on employees’ safety behaviors to control risk exposures. As time went on, Steelscape recognized an increase in complacency, and the business was becoming more reactive rather than proactive. In 2004, Steelscape made changes in an effort to continue the path to “Zero-Harm” (figure 1). By identifying gaps within established safety systems, Steelscape seized the opportunity to enhance leadership, rejuvenate employee engagement, and improved risk reduction techniques.

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Leadership
___ Steelscape believes “If you cannot manage safety, you cannot manage”. Good leaders continually take the opportunity to demonstrate what is important and set acceptable and desirable levels of performance.” Steelscape’s leaders regularly take the time to communicate safety performance and expectations to all personnel and recognize safety is a continuous effort. If communication declines or ceases, this may be seen as a change or a relaxing of safety expectations.

___ Leaders at Steelscape practice Felt Leadership, a leadership concept based on a commitment to caring about employees, customers, and community. This commitment is the foundation to establishing trust, building relationships, and influencing behaviors. ___Steelscape’s leaders demonstrate Felt Leadership daily by:
• Leading by Example – Modelling Desired Behaviours
• Communicating – talking safety, discussing safety issues, and following up on safety concerns in a timely manner
• Showing the value of completing tasks the correct and safe way
• Being involved in safety systems – attending safety meetings, participating in hazard analyses, and leading incident investigations
• Supporting and providing resources for safety
• Setting measurable and achievable goals for each position
• Measuring safety and being aware of current trends
• Recognizing and celebrating safety milestones
• Providing a structured means for employees to receive follow up to safety concerns and corrective actions
• Applying fair and consistent discipline
• Demonstrating Genuine Care – Safety commitment is easily notice and felt by employees

Engaged Work Force
___ Steelscape looks at every opportunity to engage employees within the safety program. In order to sustain a safe workplace, employees must take ownership of the safety program. It is through employee ownership that each employee’s risk awareness increases and their ability to make safer choices for not just themselves, but their co-workers as well. Having employees actively engrossed within the safety program fosters an interdependent, team based safety culture where employees care for and help each other.
___ Steelscape uses several avenues for employees to become involved such as: conducting safety conversations, participating in safety meetings, reporting near miss incidents, and becoming involved in plant safety committees.

Robust Operating Systems
___ Leaders have the responsibility to deliver results, including safety results. Steelscape has established a comprehensive Safety Management System, which articulates a set of safety standards with associated policies and procedures to ensure risks are minimized. These safety systems support leadership by providing processes that give guidance for consistency and efficiency.
___ Steelscape’s safety systems provide a continuous improvement process that lends itself to auditing to validate the safety systems. Information obtained from incident investigations, program audits, procedural audits, hazard analyses and safety conversations allow the company to fully evaluate the effectiveness and relevance of each program. As deficiencies are identified, Steelscape takes proactive steps to correct those deficiencies.

Six Time Winner
___ Since 2003, Steelscape’s safety program has been recognized by the National Coil Coating Association (NCCA) six times for having the best safety practices in the industry. These accolades are appreciated and celebrated at the plant, but the desire to see all of our employees go home unharmed each day drives Steelscape’s pursuit of “Zero Harm.”